Privacy Policy

Effective Date: March 15, 2026
Last Updated: March 15, 2026

Melo ("we," "us," or "our") provides an AI-driven community management platform designed to enhance safety and cleanliness through existing security camera infrastructure. We operate under a "Privacy-by-Design" framework to ensure that our technology respects the privacy of residents and visitors while providing essential security services.

1. Information We Collect

  • Account Information: We collect names, business emails, and billing details from property managers and HOA representatives.
  • Video Metadata: Our AI processes real-time video feeds to identify specific community rule violations.
  • Action-Based Data: We prioritize the detection of actions (e.g., littering, unauthorized smoking, or parking violations) over the collection of personally identifiable information.
  • Sensitive Personal Information (SPI): Under California's 2026 updates, data derived from security sensors is treated as SPI. We limit the processing of this data strictly to the security purposes disclosed in this policy.

2. Automated Decision-Making Technology (ADMT)

Melo utilizes ADMT to provide real-time filtering and incident detection.

  • Logic & Purpose: Our models use computer vision to recognize visual patterns associated with rule violations (e.g., a resident failing to pick up pet waste). This allows management to be proactive rather than reactive.
  • Right to Opt-Out: In accordance with CCPA/CPRA 2026 regulations, residents may have the right to opt-out of certain types of automated profiling. However, exceptions apply for data processed strictly for the safety and security of the property.
  • Human-in-the-Loop: Melo is an assistant tool; all final determinations regarding fines or lease violations are made by a human reviewer.

3. Data Retention and Security

  • 90-Day Retention: By default, all incident media and raw data are purged after 90 days to minimize data footprint.
  • Transparent Audit Logs: We maintain un-editable records of every instance where a feed is accessed, including mandatory written justifications for any developer access.
  • AI Watermarking: Per SB 942, all video clips exported from Melo include manifest and latent watermarking to identify them as AI-processed media.

4. California Privacy Rights

California residents have the right to:

  • Know what personal information is being collected.
  • Delete personal information (subject to legal and security exceptions).
  • Correct inaccurate personal information.
  • Limit the use of Sensitive Personal Information.